Shipping Policy

Effective Date: [Insert Date]
Website: www.mysolari.com

At Mysolari, we’re committed to delivering your orders quickly, safely, and efficiently—wherever you are in the world. This Shipping Policy outlines our order processing times, delivery options, international shipping procedures, and tracking updates.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive an order confirmation email once your order has been successfully placed.

Note: Processing times may be slightly extended during high-volume periods such as holidays or promotional sales.

2. Domestic Shipping (Within [Insert Country])

We offer standard and express shipping options depending on your location.

Estimated Delivery Times:

  • Standard Shipping: 5–10 business days

  • Express Shipping: 2–5 business days

Shipping costs are calculated at checkout based on your delivery address and chosen shipping method.

3. International Shipping

We proudly ship worldwide! 🌎

Estimated Delivery Times:

  • Standard International Shipping: 10–20 business days

  • Express International Shipping: 5–10 business days

Delivery times vary depending on the destination country and customs processing times.
Please note that import duties, taxes, or customs fees may apply for international orders and are the responsibility of the customer.

4. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email that includes:

  • Your tracking number

  • A link to track your shipment in real time

Please allow up to 48 hours after receiving the tracking number for the carrier’s system to update.

5. Shipping Delays

While we do our best to ensure timely delivery, unforeseen delays may occur due to:

  • Customs inspections

  • Weather conditions

  • Carrier issues or peak seasons

If your order is significantly delayed, please contact us at support@mysolari.com, and we’ll help investigate and resolve the issue promptly.

6. Wrong Address or Undeliverable Packages

Please double-check your shipping information before completing your order.

If an incorrect address is provided, Mysolari is not responsible for the loss or return of the package.
If your order is returned to us due to an undeliverable address, we will contact you to arrange re-shipment (additional shipping fees may apply).

7. Lost or Stolen Packages

Once an order has been marked as “Delivered” by the carrier, Mysolari is not liable for lost or stolen packages.
If your package is missing, please contact the carrier directly or reach out to us for assistance.

8. Order Changes or Cancellations

If you need to modify or cancel your order, please contact us within 12 hours of placing it.
After the order has been processed or shipped, we are unable to make any changes.

9. Contact Us

For questions or concerns regarding your order or shipping status, feel free to reach out to us at:
📧 Email: support@mysolari.com
🌐 Website: www.mysolari.com