Privacy Policy

Welcome to Mysolari (“we,” “our,” or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website [www.mysolari.com] (the “Site”).
By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

We collect the following types of information to operate effectively and provide you with the best experience:

a. Personal Information

When you make a purchase or attempt to make a purchase, we collect:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (credit/debit card, PayPal, etc.)

  • Purchase history

b. Automatically Collected Information

When you browse our Site, we automatically collect:

  • Device information (browser type, IP address, operating system)

  • Cookies and tracking data

  • Pages viewed, time spent on the site, and referral URLs

c. Voluntary Information

You may provide additional information when you:

  • Subscribe to our newsletter

  • Participate in promotions or surveys

  • Contact customer support

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including payment, shipping, and returns

  • Communicate with you about your order or account

  • Send marketing communications (only if you’ve opted in)

  • Improve our website, products, and services

  • Detect and prevent fraudulent transactions

  • Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Keep your shopping cart active

  • Analyze website traffic and user behavior

  • Personalize your shopping experience

You can manage cookie preferences through your browser settings.

5. Sharing Your Information

We do not sell your personal data. However, we may share limited information with:

  • Shopify, which powers our online store (see Shopify’s privacy policy at https://www.shopify.com/legal/privacy)

  • Payment processors to securely handle transactions

  • Shipping providers to deliver your orders

  • Marketing and analytics services (e.g., Google Analytics, Meta Ads)

  • Legal authorities if required by law

All third-party partners are required to comply with applicable privacy regulations and only use data for the purposes agreed upon.

6. Data Retention

We retain your information as long as necessary to:

  • Complete transactions

  • Provide customer support

  • Meet legal or accounting obligations

When we no longer need your data, it will be securely deleted or anonymized.

7. Your Rights

Under the GDPR (European Union)

  • Right to access, correct, or delete your personal data

  • Right to restrict or object to data processing

  • Right to data portability

  • Right to withdraw consent at any time

To exercise your rights, contact us at support@mysolari.com.

Under the CCPA (California, USA)

  • Right to know what personal information we collect and how it’s used

  • Right to request deletion of your personal data

  • Right to opt out of data selling (we do not sell personal data)

  • Right to non-discrimination for exercising privacy rights

To make a CCPA-related request, email support@mysolari.com.

8. Data Security

We take security seriously and use measures like:

  • SSL encryption for data transmission

  • Secure Shopify servers and PCI-DSS compliant payment gateways

  • Restricted access to customer information

Despite our efforts, no system is 100% secure. You use our services at your own risk.

9. International Data Transfers

As we use Shopify and other third-party providers, your data may be transferred and processed outside your home country (including the United States or Canada).
All transfers are conducted in compliance with GDPR and other applicable laws to ensure your data remains protected.

10. Children’s Privacy

Our website is not intended for individuals under the age of 16.
We do not knowingly collect personal information from minors.
If we discover that a child has provided personal data, we will delete it immediately.

11. Third-Party Links

Our Site may include links to external websites. We are not responsible for the privacy practices or content of those sites. Please review their policies separately.

12. Updates to This Policy

We may update this Privacy Policy occasionally to reflect:

  • Changes in our practices

  • Legal or regulatory updates

  • Operational adjustments

The latest version will always be available on this page with the updated date.

13. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us:
📧 support@mysolari.com
🌐 www.mysolari.com