Refund Policy

Effective Date: [Insert Date]
Website: www.mysolari.com

At Mysolari, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we’re here to help make things right. Please read our Refund Policy carefully to understand how returns and refunds are handled.

1. Return & Refund Eligibility

We accept returns within 30 days of the delivery date. To be eligible for a return or refund, your item must meet the following conditions:

  • The item must be unused, unworn, and in its original packaging.

  • All tags, labels, and accessories must be intact.

  • Proof of purchase (such as your order number or receipt) is required.

Unfortunately, we cannot accept returns on:

  • Sale or clearance items

  • Gift cards

  • Personal care items (for hygiene reasons)

  • Customized or personalized products

2. How to Start a Return

To initiate a return, please contact our support team at support@mysolari.com within 30 days of receiving your order. Include the following details:

  • Your order number

  • The reason for the return

  • Clear photos of the item (if damaged or defective)

Our team will review your request and provide return instructions, including the return address and shipping label if applicable.

3. Shipping Costs

Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.

4. Refund Process

Once your return is received and inspected, we will notify you via email.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Shipping fees are non-refundable.

If your item is damaged or defective, we may offer a replacement or store credit instead of a refund.

5. Exchanges

If you need to exchange an item for a different size, color, or style, please email support@mysolari.com before returning the product. We’ll do our best to accommodate your request based on product availability.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • Check your bank or PayPal account again.

  • Contact your credit card company or bank — it may take some time before your refund is officially posted.

If you’ve done all this and still haven’t received your refund, please contact us at support@mysolari.com.

7. Contact Us

If you have any questions or concerns regarding your return or refund, we’re here to help.
📧 Email: support@mysolari.com
🌐 Website: www.mysolari.com